Shipping Policy

Effective Date: September 22, 2026

Business Name: Willow and Wish Boutique

Website: www.willowandwishboutique.com

Thank you for shopping with Willow and Wish Boutique! We are dedicated to getting your order to you as quickly and securely as possible. Please review our shipping policy below to understand our processing times, rates, delivery estimates, and procedures for shipping issues.

1. Order Processing Times

• Standard Processing: All orders are processed within 1 to 3 business days (Monday through Friday, excluding weekends and major holidays) following order placement.

• Order Confirmation: Once your order has been successfully placed, you will receive an initial confirmation email. Once your order has been packed and is ready to leave our facility, you will receive a shipping confirmation email containing your tracking number.

• Peak Periods: During peak shopping seasons, holidays, or promotional sales events, processing times may experience slight delays of an additional 2 to 3 business days. We appreciate your patience during these busy times.

2. Shipping Rates & Delivery Estimates

We currently ship to addresses within the United States. Shipping charges for your order will be calculated and displayed at checkout based on your delivery address and preferred shipping method.

Note: Delivery estimates are calculated from the time the carrier picks up the package from our facility, not from the time the order is originally placed. Delivery dates are estimates and cannot be guaranteed unless explicitly stated by the carrier's expedited service terms.

3. Shipment Confirmation & Order Tracking

You will receive a shipment confirmation email with your tracking link as soon as your label is printed and your package enters our shipping queue. Please allow up to 24 hours for the tracking portal to update with the carrier's initial scan information.

4. Customs, Duties, and Taxes

Willow and Wish Boutique is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer.

5. Delays, Lost, or Stolen Packages

While we do everything in our power to ensure your package arrives safely and on time, unforeseen circumstances (such as severe weather, carrier disruptions, or high shipping volumes) can occasionally cause delays.

• Carrier Delays: If your package is significantly delayed past the carrier's estimated delivery window, please check your tracking link for updates first. If movement has stalled for more than 5 business days, reach out to our support team so we can open an inquiry with the carrier.

• Lost or Stolen Packages: Willow and Wish Boutique is not responsible for packages marked as "Delivered" by the carrier, or for packages lost due to incorrect or incomplete shipping addresses provided at checkout.

• If tracking indicates your package was delivered but you have not received it, we recommend checking with neighbors, checking secure drop-off areas around your property, and contacting your local post office or carrier hub directly.

• If you believe your package is truly lost in transit (no delivery scan) and has exceeded the expected delivery window, please contact us within 14 days of the last tracking update so we can investigate or file a claim with the carrier on your behalf.

6. Incorrect Addresses and Refused Packages

Please double-check your shipping address during checkout. If you notice an error, contact us immediately at info@willowandwishboutique.com.

• If an order is shipped to an incorrect address provided by the customer and is returned to us, the customer will be responsible for paying the re-shipping costs.

• Refused or unclaimed packages returned to our facility will be treated as returns, and a refund for the merchandise (minus original and return shipping fees) will be issued.

7. Contact Us

If you have any questions or concerns about our shipping policy, please do not hesitate to reach out to our customer care team:

• Email: info@willowandwishboutique.com

• Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)